Last updated: July 2026
If a generation fails on our side, the credit is refunded to your balance automatically — you never pay for a broken result.
If you purchased a pack and have not used any of the credits, email us within 14 days of purchase and we will refund the full amount to your original payment method.
Once credits from a pack have been spent on AI generations, that portion of the purchase is non-refundable — generations consume compute costs that we cannot recover. We may, at our discretion, refund the unused portion.
AI-generated images are creative and unpredictable by nature. Not liking a specific result is not, on its own, grounds for a refund — but if the service is broken or a generation is clearly failed, we will make it right.
Email support@younme.io from the address on your account and include your order/receipt. We aim to reply within 2 business days.
Please reach out to us before filing a dispute with your bank — we can almost always resolve it faster directly.